Terms and Conditions

Man and Van Lewisham Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Lewisham provides its removal and man and van services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use or continue to use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company", "we", "us" and "our" refer to Man and Van Lewisham, providing man and van and removal services.

1.2 "Customer", "you" and "your" refer to the person, firm or organisation booking or using our services.

1.3 "Services" means any man and van, transport, loading, unloading, packing, removal, furniture moving or related services we provide.

1.4 "Goods" means any items, belongings or property which we are requested to move, transport, handle or store.

1.5 "Booking" means a confirmed request for our services as described in section 2.

2. Booking Process

2.1 You may request a quotation for our services by providing accurate details of your requirements, including but not limited to collection and delivery addresses, property access, size of the job, type and approximate quantity of items, and any special handling needs.

2.2 Any quotation we provide is based on the information you supply. It is your responsibility to ensure the information is complete and accurate. If the information proves to be incorrect or incomplete, we reserve the right to amend our quotation, charge additional fees, or refuse to carry out the work.

2.3 A Booking is only confirmed once we have accepted your request and you have accepted our quotation, including any applicable charges, and complied with our payment terms specified at the time of booking.

2.4 We reserve the right to refuse any booking at our discretion, including where we consider the job unsafe, unsuitable, unlawful, or outside our service capabilities.

2.5 You must be at least 18 years old to make a booking with us.

3. Service Provision

3.1 We will provide the Services with reasonable care and skill and will use reasonable endeavours to arrive at the agreed time. However, all dates and times are estimates and cannot be guaranteed, as they may be affected by traffic, weather, access issues, or other circumstances beyond our control.

3.2 You must ensure that there is adequate access to both collection and delivery locations, including suitable parking for the vehicle, and that any necessary parking permissions or permits are arranged in advance by you unless otherwise agreed in writing.

3.3 If we are delayed or unable to complete the work due to access or parking issues, or because you are not present and available at the agreed time, we may charge waiting time or additional fees, or treat the booking as a cancellation in accordance with section 6.

3.4 Unless explicitly agreed as part of the Booking, our Services do not include dismantling or reassembling furniture, disconnecting or reconnecting appliances, or packing or unpacking items. If such services are agreed, they may be subject to additional charges.

3.5 We may use one or more vehicles and crew members as we deem appropriate for the job, having regard to the information provided by you at the time of booking.

4. Customer Responsibilities

4.1 You are responsible for:

(a) ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been agreed as part of the Booking;

(b) ensuring that any fragile items are adequately protected and clearly marked;

(c) removing any loose or hazardous parts from furniture or equipment, such as glass shelves or detachable components;

(d) providing clear instructions to our crew as to which Goods are to be moved and any items that require special handling.

4.2 You warrant that you are the owner of the Goods or have full authority from the owner to enter into this agreement and to authorise us to move and transport them.

4.3 You must not ask us to transport any items that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for carriage under normal road transport conditions.

5. Payments and Charges

5.1 Our charges are based on the quotation provided to you and may take into account factors such as the size of the vehicle, number of crew, estimated duration, distance travelled and any additional services required.

5.2 We may require a deposit or advance payment to secure your booking. The amount and timing will be communicated at the point of booking.

5.3 Unless otherwise agreed in writing, balances are payable on completion of the job on the same day, before the crew leaves the final delivery address.

5.4 If payment is not made when due, we reserve the right to charge interest on overdue sums at the statutory rate and to withhold or suspend services until full payment is received.

5.5 Additional charges may apply where:

(a) the job takes longer than estimated due to factors outside our control, including inaccurate information provided by you;

(b) there are additional Goods not included in the original quotation;

(c) there are significant access issues such as long walking distances, use of stairs above those disclosed, lack of lift access, or waiting times at either address;

(d) work is required outside normal working hours as a result of delays caused by you.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice. The level of any cancellation charge will depend on the notice period you provide.

6.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, subject to an administration fee.

6.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we may retain part or all of your deposit to cover our costs and lost opportunity.

6.4 If you cancel within 48 hours of the scheduled service date, or if you are not present or available when our crew arrives and the job cannot proceed, we may charge up to 100 per cent of the quoted price.

6.5 If you wish to amend the date, time or details of your booking, we will use reasonable efforts to accommodate the change, but we cannot guarantee availability. Changes may result in a revised quotation and additional charges.

6.6 We reserve the right to cancel or reschedule your booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, crew illness, extreme weather, road closures or other operational issues. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking, and we will not be liable for any consequential loss.

7. Excluded and Prohibited Items

7.1 We do not carry, and you must not present for removal, any of the following without our prior written agreement:

(a) hazardous materials, including gas cylinders, paint, solvents, chemicals, explosives or firearms;

(b) live animals, plants requiring special conditions, or perishable food items;

(c) cash, jewellery, precious metals, personal documents, financial instruments, or items of exceptional value;

(d) items requiring specialist lifting equipment or handling that has not been agreed at the time of booking.

7.2 If we discover that any such items have been included without our knowledge or consent, we may refuse to move them, and we shall have no liability for any loss or damage relating to those items.

8. Waste Regulations and Disposal

8.1 Our primary service is the transport of Goods from one location to another. We are not a general waste removal or rubbish disposal company, and we do not operate as a household waste recycling facility.

8.2 Any request for disposal of items must be agreed in advance. Where we agree to remove items for disposal, such items must be lawful to dispose of and must not include hazardous or prohibited waste.

8.3 You are responsible for ensuring that any items presented for disposal are suitable for handling and do not contravene applicable waste regulations.

8.4 We will comply with all relevant laws and regulations relating to waste transport and disposal. Where disposal services are provided, we will take items only to authorised facilities or in accordance with applicable statutory requirements.

8.5 Additional charges may apply for the disposal of items, and these charges will be communicated to you in advance where possible. If items presented for disposal are significantly different from those described during booking, we may adjust our charges accordingly or refuse disposal.

9. Liability for Loss or Damage

9.1 We will take reasonable care of your Goods while they are in our custody and control. However, our liability for loss or damage is subject to the limitations and exclusions set out in this section.

9.2 We will not be liable for any loss or damage arising from:

(a) your failure to adequately pack or protect Goods, unless packing services were provided by us;

(b) normal wear and tear, scratching, scuffing or minor marks that may occur during handling and transport;

(c) inherent defects, flaws or pre-existing damage in the Goods;

(d) disassembly or reassembly of furniture or equipment, unless caused by our negligence when such services were expressly agreed;

(e) any items banned or excluded under section 7.

9.3 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed the lower of the cost price or current replacement value of the affected items, and in any event shall be limited to a reasonable amount having regard to the nature of the job and the charges payable.

9.4 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of use, loss of business, or loss of enjoyment, arising out of or in connection with our services.

9.5 You must inspect your Goods as soon as reasonably practicable after completion of the job. Any visible loss or damage must be notified to us as soon as possible. We may decline to consider claims notified after a reasonable period where delay prejudices our ability to investigate.

10. Insurance

10.1 We operate under appropriate commercial insurances for our business activities, subject to the terms, conditions and exclusions of the relevant policies.

10.2 Our insurance does not replace your own household or business contents insurance. It is your responsibility to ensure that your own insurance arrangements are sufficient for your needs, particularly for high value or fragile items.

11. Delays and Events Beyond Our Control

11.1 We will not be liable for any delay or failure in performing our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to adverse weather, traffic congestion, road closures, accidents, vehicle breakdown, industrial action, or acts of third parties.

11.2 In such circumstances, we reserve the right to reschedule the job, make alternative arrangements, or cancel the booking with a refund of any prepayments made for services not carried out.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as reasonably possible so that we have an opportunity to address it.

12.2 We will investigate complaints in good faith and aim to respond within a reasonable time. You agree to cooperate with us by providing any relevant information or evidence we reasonably request.

12.3 Nothing in this section affects your statutory rights as a consumer under applicable UK law.

13. Data Protection and Privacy

13.1 We will collect and process personal data about you in order to arrange and provide our services, handle payments, and manage customer relationships.

13.2 We will handle your personal information in accordance with applicable data protection laws in the United Kingdom and only use it for legitimate business purposes in connection with your booking and our services.

14. Variations to These Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking was confirmed.

14.2 Any variation to these Terms and Conditions requested by you will only be effective if agreed by us in writing.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be deemed deleted.

15.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.



An Expert Man and Van Lewisham Service for an Affordable Price

If you call us today we will ensure you get the best man and van service Lewisham. We will talk you through the process and answer any questions you have. We will then provide you with a free estimate so that you can determine what you need from us and see how much everything will cost. You can save money this way and get the support right for you. We are waiting to hear from you, so get in touch with us today.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Lewisham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 68A Manor Park
Postal code: SE13 5RL
City: London
Country: United Kingdom

Latitude: 51.4548280 Longitude: -0.0008510
E-mail:
[email protected]

Web:
Description: Making you happy and pleased is the main mission of our highly-experienced man and van team in Lewisham, SE13. Contact us today!
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