Privacy Policy

Man and Van Lewisham Privacy Policy

This Privacy Policy explains how Man and Van Lewisham collects, uses, stores and protects your personal data when you use our services. It applies to all Man and Van Lewisham customers in our service area, including anyone who makes an enquiry, requests a quote, or books a service with us.

Who We Are

Man and Van Lewisham provides transport, moving and related services to customers in and around the Lewisham area. For the purposes of the UK General Data Protection Regulation and other applicable data protection laws, Man and Van Lewisham is the data controller for the personal data described in this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to all personal data we collect about customers and prospective customers in the Man and Van Lewisham service area. It covers information collected through our website, over the phone, by message, and in person when arranging or delivering our services.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details: name, address, pick-up and drop-off addresses, contact details such as mobile or landline numbers, and any other contact information you choose to provide.

Booking and service details: dates and times of your bookings, details about the items to be moved, access information for properties, instructions you provide to us, and records of communications relating to your booking.

Payment and transaction details: information about the services you purchased, payment amounts, payment status, and basic billing information. Payment card details are handled by secure payment processors and are not stored by us in full.

Technical and usage data: basic technical information relating to your use of our website, such as IP address, browser type, and pages visited, where this is necessary for security or service performance.

Communications: records of enquiries, complaints, feedback and any correspondence between you and Man and Van Lewisham.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us for a quote, make a booking, communicate with us about a service, or provide feedback. We may also receive information about you from third parties where this is necessary to provide our services, for example where a different person books our services on your behalf.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection laws. Depending on the circumstances, this may include:

Contract: We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, arranging and delivering moving services, and managing your booking.

Legitimate interests: We may process your data where it is necessary for our legitimate interests or those of a third party and your rights and freedoms do not override those interests. This can include managing and improving our services, handling customer queries, preventing fraud, ensuring the security of our systems and vehicles, and keeping limited records for business management.

Legal obligations: We may process your personal data where necessary to comply with our legal and regulatory obligations, such as record-keeping, tax and accounting requirements, and responding to lawful requests from public authorities.

Consent: In limited cases, we may rely on your consent to process personal data, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services: responding to enquiries, providing quotes, confirming bookings, planning routes, delivering moving and transport services, and keeping you informed about your booking.

Customer service and communication: responding to questions, handling complaints, and communicating important information regarding your service, such as changes to timing or access.

Administration and business operations: managing our business records, invoicing, accounting, reporting, and internal administration.

Safety, security and fraud prevention: protecting our staff, vehicles and customers, ensuring the safe delivery of services, and detecting and preventing fraud or misuse of our services.

Legal and regulatory compliance: meeting our legal obligations, including tax and accounting duties, and assisting law enforcement or regulatory bodies where required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we keep booking and transaction records for several years after the end of our relationship with you, in line with tax and accounting retention periods. Communication records such as quotes, messages and complaints may be kept for a period that allows us to answer queries, resolve disputes, and demonstrate how we dealt with your requests.

When personal data is no longer required for these purposes, we will securely delete or anonymise it.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the operation of our business and the delivery of our services. These third parties act as data processors and only process your data on our instructions and for specified purposes.

Examples of processors include:

Payment service providers that process payments on our behalf.

IT and hosting providers that support our website, booking tools and communication systems.

Professional advisers such as accountants for business and legal compliance.

We may also share limited personal data with drivers and operational staff who work with us to perform your moving service, but only to the extent necessary to carry out your booking.

Where required by law, we may disclose your personal data to law enforcement bodies, regulatory authorities or other third parties.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is given an equivalent level of protection. This may include using standard contractual clauses or relying on other appropriate safeguards permitted by data protection law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those who have a business need to know and using secure systems for storing and transmitting information.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: You can request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern you raise.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing we may carry out.

Right to data portability: In specific cases, you can request that we provide you with your personal data in a commonly used, machine-readable format or transfer it to another controller.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.

You also have the right to lodge a complaint with a data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Children's Data

Our services are intended for adults and business users. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can remove it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The revised version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contacting Man and Van Lewisham About Privacy

If you have any questions about this Privacy Policy, how we process your personal data, or if you wish to exercise any of your data protection rights, you can contact Man and Van Lewisham using the contact details provided on our website or through the usual communication channels you use to reach us.



An Expert Man and Van Lewisham Service for an Affordable Price

If you call us today we will ensure you get the best man and van service Lewisham. We will talk you through the process and answer any questions you have. We will then provide you with a free estimate so that you can determine what you need from us and see how much everything will cost. You can save money this way and get the support right for you. We are waiting to hear from you, so get in touch with us today.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Lewisham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 68A Manor Park
Postal code: SE13 5RL
City: London
Country: United Kingdom

Latitude: 51.4548280 Longitude: -0.0008510
E-mail:
[email protected]

Web:
Description: Making you happy and pleased is the main mission of our highly-experienced man and van team in Lewisham, SE13. Contact us today!
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