Man and Van Lewisham Service Terms and Conditions

These Terms and Conditions apply to all bookings made for Man and Van Lewisham services, including domestic removals, item collection, furniture transport, and general man and van hire. By making a booking, the customer agrees to be bound by these terms in full. If the customer is booking on behalf of another person, the person making the booking confirms that they have authority to do so and that both parties understand and accept these terms. These conditions are intended to set out the rights and responsibilities of both the customer and the service provider in a clear and fair manner.

The service is designed to provide flexible transportation and handling support for goods, belongings, and permitted waste items. All work is carried out subject to availability, vehicle suitability, access conditions, and lawful operation. The company may decline any booking, cancel an appointment, or refuse to transport any item if it believes the request would be unsafe, unlawful, impractical, or outside the scope of the agreed service. Any variation to these terms must be agreed in writing or clearly confirmed in advance by an authorised representative.

For the purposes of these terms, references to “we”, “us”, and “our” mean the provider of the man and van service, and references to “you” or “the customer” mean the person or organisation placing the booking. These terms should be read together with any booking confirmation, quotation, and written instructions provided before the job takes place.

Booking Process

A booking is normally formed through an enquiry, a quotation, and a final confirmation. The customer must provide accurate information about the collection and delivery points, the number and type of items, access restrictions, parking limitations, floor levels, and any special handling requirements. The Lewisham man and van team relies on the accuracy of this information to allocate the correct vehicle, equipment, and labour. If the customer gives incomplete or misleading information, the quoted price, schedule, and service scope may need to be changed.

All quotations are based on the details provided at the time of enquiry and are usually valid for a limited period unless stated otherwise. A quotation does not guarantee availability until it has been accepted and confirmed. We reserve the right to adjust the price if the actual job differs from the original description, for example where there are additional items, long carries, stairs, waiting time, extra drops, or restricted access. If an adjustment is necessary, the customer will be informed as soon as reasonably possible.

Bookings are only secured when confirmation has been issued and, where required, a deposit or prepayment has been received. The customer is responsible for checking the booking details carefully, including date, time window, addresses, contact name, and service requirements. If any information is incorrect, the customer must notify us promptly so that amendments can be considered before the job date. We may refuse to proceed where the customer has failed to disclose relevant information that materially affects the service.

Payments

Payment terms will be set out in the quotation or booking confirmation. Unless agreed otherwise, payment is due on completion of the job or in accordance with any pre-agreed deposit arrangement. We may request a deposit to reserve the vehicle, labour, and time slot, particularly for larger or high-demand bookings. Deposits are generally non-refundable except where cancellation rights under these terms require otherwise or where we are unable to provide the service.

Accepted payment methods may include bank transfer, card payment, cash, or another method approved in advance. The customer must ensure that payment is made in full and cleared funds. If a bank transfer is used, the payment must be made to the account details provided by us and must reference the booking if requested. We do not accept responsibility for delays caused by incorrect payment details, bank processing times, or third-party payment failures.

If payment is not received by the due date, we may charge reasonable recovery costs and interest to the extent permitted by law. We may also suspend future services, retain goods lawfully in our possession where a lien applies, or refer the matter for collection. Any pricing stated excludes items not expressly included in the quotation, such as parking penalties, congestion-related charges if applicable, waiting due to customer delay, or additional labour beyond the agreed scope. All such items may be invoiced separately where they arise.

Cancellations and Amendments

The customer may request cancellation or amendment of a booking, but such requests must be made as early as possible. For a man and van Lewisham booking, the amount refundable, if any, may depend on the timing of the cancellation, the level of preparation already undertaken, and whether crew, equipment, or vehicles have been allocated. Where a deposit has been paid, it may be retained in part or in full to cover administrative costs, lost time, and unrecoverable expenses, unless a different arrangement has been confirmed.

If the customer cancels at short notice, including on the day of the job, we may charge a cancellation fee that reflects the time reserved and any costs already incurred. If the customer is not available at the agreed time, cannot provide access, or fails to complete the job due to circumstances within their control, this may be treated as a late cancellation or aborted attendance. In those cases, the full or partial booking fee may remain payable.

We may cancel, reschedule, or refuse to start a job if circumstances beyond our control make it unreasonable or unsafe to proceed. This includes severe weather, vehicle breakdown, traffic disruption, unsafe access, incorrect item descriptions, aggressive behaviour, suspected unlawful activity, or the presence of prohibited goods. Where we cancel for reasons within our control, we will take reasonable steps to offer a new appointment or refund any sums due for services not provided. We will not be responsible for indirect losses arising from cancellation, except where the law requires otherwise.

Service Standards and Customer Responsibilities

The customer must ensure that the premises are reasonably accessible and that all items are ready to be moved at the agreed time unless we have agreed packing or dismantling services in advance. The customer must also ensure that items are properly packed, labelled, and protected where necessary. Fragile items, valuables, documents, cash, jewellery, artwork, and sentimental items should be clearly identified before the job begins. Unless expressly agreed, we do not inspect the contents of packed boxes and cannot accept responsibility for concealed damage caused by insufficient packing.

Where the service includes loading or unloading, the customer must provide accurate instructions and warn us about any item that is unusually heavy, awkward, sharp, unstable, contaminated, or otherwise hazardous. We may refuse to lift or transport items that appear unsafe or likely to cause damage or injury. If the customer insists on moving a clearly unsafe item, we may end the booking and charge for the time already spent. The customer is also responsible for ensuring that parking arrangements, permits, and site access are in place unless agreed otherwise.

We will use reasonable care and skill while carrying out a Lewisham man and van service, but the customer acknowledges that moving goods carries inherent risks. Minor scuffs, superficial marks, and normal wear associated with handling and transit may occur, particularly where items are heavy, fragile, or already in poor condition. We may request that the customer sign a handover note or job confirmation to record completion, item counts, or visible condition at the end of the service.

Liability

We accept liability only for direct loss or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable care and skill, subject always to these terms and applicable law. Our liability will not extend to loss arising from events outside our reasonable control, including but not limited to traffic delays, road closures, weather, third-party conduct, building restrictions, or failure of equipment not owned or controlled by us. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

We are not liable for loss or damage to items that were inadequately packed, already damaged, improperly assembled, or unsuitable for transport. We are also not responsible for delays caused by customer unavailability, incorrect addresses, restricted access, or a failure to disclose relevant information. Where liability is established, our total liability for any single booking will be limited to the amount paid or payable for the specific service, except where a higher limit is required by law or has been agreed in writing.

The customer is responsible for arranging insurance for high-value, delicate, or irreplaceable items. We may carry our own insurance for the service we provide, but this does not replace the customer’s duty to insure goods appropriately. Any claim for loss or damage must be reported within a reasonable time after discovery, together with supporting evidence where available, such as photographs, a description of the item, and the circumstances in which the issue occurred. Failure to report a claim promptly may affect our ability to investigate and may limit any remedy available.

Waste Regulations and Prohibited Items

Where the service includes collection or disposal of waste, the customer must ensure that the waste is accurately described and lawfully presented for removal. We only transport and dispose of waste in accordance with applicable UK waste legislation, including any duty of care requirements, and we will not remove waste that is hazardous, contaminated, illegal to transport, or not properly declared. The customer remains responsible for the legality of the waste and for providing accurate information about its origin and contents.

The customer must not include asbestos, chemicals, solvents, clinical waste, gas cylinders, explosive materials, oils, electrical waste requiring special treatment, or any other prohibited or controlled substance unless we have expressly agreed in writing and are legally permitted to handle it. If prohibited items are discovered after collection has begun, we may stop work immediately, isolate the item if safe to do so, and require the customer to arrange lawful removal. Any additional cost arising from misdescription, segregation, or lawful disposal may be charged to the customer.

Where waste transfer paperwork, receipts, or records are required by law, the customer agrees to cooperate fully and provide any information needed to complete them correctly. We may decline a waste job if the load is mixed, poorly described, or incompatible with lawful disposal routes. By instructing us to remove waste, the customer confirms that they have the right to dispose of it and that they understand they may remain liable for any consequences of false declaration, fly-tipping, or unlawful disposal connected to the waste.

Intellectual Property, Confidentiality, and Conduct

Any written quotations, schedules, methods, or internal operating information provided by us remain our property unless otherwise agreed. The customer must not copy or use our documents for unrelated purposes without permission. Where we learn information about the customer’s premises, belongings, business operations, or personal circumstances during the provision of the service, we will treat that information with reasonable confidentiality and use it only for the purpose of delivering the agreed work, handling claims, or meeting legal obligations.

The customer must ensure that all persons at the collection or delivery address behave reasonably and do not threaten, harass, or obstruct our staff. We may suspend or terminate the service immediately if staff safety is compromised or if the customer or any representative acts in an abusive, discriminatory, or violent manner. In such circumstances, any sums already due for work completed, travel, waiting time, or costs incurred may remain payable. We reserve the right to record job details for operational, quality, and legal purposes.

Complaints, Changes, and General Provisions

If the customer believes that any part of the service has not been delivered as agreed, they should raise the matter promptly so it can be investigated. We may request supporting information and may offer a reasonable remedy where appropriate, which could include rectification, partial refund, or another fair solution depending on the circumstances. Any agreed variation to the booking, including date changes, extra stops, or additional labour, may affect the price and availability. No waiver of any term will be valid unless clearly agreed by us.

If any clause in these terms is found to be unlawful or unenforceable, that clause will be interpreted as far as possible to reflect the original intention, and the remaining terms will continue in full force. A failure by us to enforce any right at any time does not mean that right has been waived. These terms apply to the maximum extent permitted by law and are intended to operate alongside any mandatory consumer rights that cannot be excluded.

The use of any man and van service is subject to these conditions from the moment a booking is made until the service is completed and any outstanding sums are settled. Customers are encouraged to review the terms carefully before confirming any request, especially where there are time-sensitive moves, waste-related collections, or valuable goods involved.

Governing Law

These terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer legislation provides otherwise. If any matter is subject to mandatory rights under UK law, those rights will not be affected by these terms.

By proceeding with a booking for Man And Van Lewisham, the customer confirms that they have read, understood, and accepted these Terms and Conditions. This agreement forms the basis on which services are provided and is intended to ensure clarity, lawful operation, and fair dealing for both sides.